CASP is a development environment that combines a powerful back end integration engine with a front-end visual development studio, enabling non-programmers to quickly design, deploy, and composite applications from disparate information sources. CASP is deployed as a centralized web service platform, but can customize and integrate processes for users at the desktop level.

CASP is able to integrate with...

>> Enterprise applications and databases: using versatile connectivity tools, integration standards, and standard connectors, CASP is able to access information from existing legacy systems.

>> Web Content: CASP is able to incorporate content from outside the enterprise into new user interfaces, or enhance the presentation layers of existing Web pages.

>> Multi-channel communication: CASP links into telephony, e-mail, SMS, Fax, and other messaging platforms, providing the ability to join communication and data processes.

>> Workflow: CASP provides the ability to track actions and history, linking into workflow engines to facilitate a more collaborative working environment.

IT managers have reported a 300% improvement in project deployment speed. Many projects that took skilled programmers weeks to accomplish can be deployed by an administrator in minutes.

Pierbridge CASP is build on Microsoft .NET and adopts a Service Oriented Architecture with a flexible and modular design, enabling significant salability across the enterprise.

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Most enterprises are populated with information silos that do not interact and cause fragmented business processes. Pierbridge CASP provides the ability to create end-to-end, cross-silo solutions that enable an enterprise to behave as a cohesive unit. Examples include:

>> Customer Interaction Management solutions: CASP can transform your Microsoft IE or Outlook interface into a CIS solution, linking disparate data, communications, documents, and actions into a "single view" of the customer.

>> Enterprise Portal solutions: Many corporate portals are underutilized because the lack the ability to present information that is useful to line managers. CASP can be used to compose a business-relevant "bird's eye view" of the enterprise that is personalized to the needs of each department.

>> Integrate hosted applications and outsourced services: Increasingly, businesses are accessing information and solutions from 3rd parties. These applications are often prescriptive and do not adapt to the needs of the enterprise. CASP can enhance and extend these solutions by creating composite applications that incorporate data and workflows of the client enterprise.

Effectiveness
>> Reduce attrition by optimizing customer experience
>> Increase revenue by recognizing cross sell/up sell opportunities
>> Improve visibility and accountability by tracking interactions

Efficiency
>> Improve productivity by reducing cycle times
>> Improve consistency by adapting desktop processes to tasks
>> Maximize added-value by eliminating manual tasks

Enablement
>> Reduce IT project backlog by quickly delivering tactical wins
>> Reduce project complexity and risk by simplifying development process
>> Maximize ROI of existing investment by extending use through composite application.

Pierbridge can create new front-ends to existing applications, or make incremental enhancements to browser-based solutions by overlaying new data and processes.

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>> Contacts: CASP can provide a more complete enterprise view of contacts by incorporating data from other information silos, such as finance, sales, service, and ERP.

>> Process: CASP can use the expanded customer views to initiate processes that are adapted to the work group, including automated Word merges, alerts, and scripts.

>> Actions: Outlook generally has limited visibility related to tasks. CASP enables users to assign, share, and escalate tasks associated with specific customers or groups.

>> History: Outlook provides limited customer interaction history. CASP expands the scope of Outlook message handling beyond email to include telephony, SMS, faxes, and documents enabling Outlook users to "see" a wide range of customer interactions.

>> IIS Authentication
>> User authentication via NTLM (this is Pierbridge's default security mechanism)
>> Digital Certification
>> User or system identification
>> RSA Secure ID Hardware Token
>> Unique user identification
>> HTTPS (the standard encrypted communication mechanism on the Web).
>> VPN (securely communicating with a corporate network over the Web)

These security mechanisms can be used in isolation or combination and in doing so offer a flexible and configurable security infrastructure.

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