|
Customer
Interaction Management (CIM)
Pierbridge
CIM solutions make it easy to quickly
adapt disparate enterprise information
sources to customer-facing processes,
optimizing efficiency, effectiveness and
control.
Pierbridge CIM transforms
your Microsoft Outlook or Internet Explorer
into a powerful front-end for optimizing
customer interactions. All the information
you need about contacts can be personalized
and adapted from enterprise information,
historical records on prior interactions,
and related actions (individual and team
based).
CIM automates
campaigns and facilitates collaboration
through integrated telephony (CTI), email
(group and individual), SMS, and Fax.
|
